Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
HR Operations Analyst
Job not on LinkedIn
🔥 1 hour ago
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Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
📋 Description
• Resolve Tier 1 (simple) queries and transactions related to core HR processes • Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions • Demonstrate good proficiency in HR processes and standard operating procedures • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue • Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards • Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service • Managing & Coordinating queries on Case management tool • Managing employee benefits/leaves transactions • Ability to identify and escalate complex queries to appropriate owner • Managing Employee On boarding formalities • Maintaining Exit formalities
🎯 Requirements
• Strong teamwork interaction and orientation • Highly motivated, organized and methodical • Ability to work in a fast-paced environment with constant deadlines • Excellent Customer service skills using efficient processes • Proactive in achieving results and seeking improvements • Attention to detail and an ability to work towards tight deadlines • Result oriented with the ability to manage competing priorities and multiple stakeholders • Ability to adapt and drive change to derive efficiencies/productivity • Demonstrating good understanding of core HR management practices, processes, procedures and policies • Strong in written and verbal communication skills • Previous experience in a Workday HR environment (Preferred) • Knowledge of Case Management tool an added advantage • Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook) • Bachelor’s/Master’s degree in Human Resources or other related field • 1-3 years of experience in HR or client services role preferred
🏖️ Benefits
• Total Rewards Program • Competitive pay and benefits package
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