Customer Success Specialist – Marketplace Consultant

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Joom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

🏥 Healthcare

📣 Marketing

Logistics • Healthcare • Marketing

Joom is an international group of e-commerce companies founded in June 2016 in Riga, Latvia. The company has expanded globally with headquarters in Lisbon, Portugal, and offices in China, Hong Kong, Brazil, the USA, and Germany. Joom operates various businesses including the Joom Marketplace, which helps consumers save money online and provides partners with multi-origin supply and global logistics solutions. Other ventures include Onfy, an online pharmaceutical marketplace in Germany, JoomPro, a B2B platform for importing goods from China, and Joom Pulse, a data platform offering analytics and recommendations for marketplace sellers. Joom aims to leverage technology to make global trade easy and efficient.

📋 Description

• Act as a marketplace consultant for Ultra clients • Advise Brazilian sellers on growth, assortment, pricing, competition, category analytics, and business opportunities using JoomPulse data and market knowledge • Run onboarding and recurring training calls • Help clients understand how to use the platform and apply insights to their marketplace business • Prepare practical, data-based analyses and recommendations in response to client needs and questions • Drive activation, adoption, retention, and NPS by helping clients get clear value from the tool • Support day-to-day client channels when needed, while keeping consulting and marketplace expertise as the core of the role

🎯 Requirements

• 2+ years of hands-on experience with marketplaces as a consultant, analyst, seller, account manager, or similar role • Fluency in Portuguese • Advanced understanding of e-commerce metrics and marketplace dynamics, including assortment, pricing, competition, margins, category analytics, seller growth, and product performance • Strong analytical thinking: ability to read raw data, identify key insights, and turn them into practical recommendations for clients • Strong practical AI skills: daily hands-on use of AI tools to improve analysis, communication, productivity, and client support • Good English proficiency (preferred) • Experience working with Brazilian marketplace sellers, SMBs, or e-commerce businesses (preferred) • Experience with platforms such as Mercado Livre, Shopee, Amazon, Magalu, or similar (preferred) • Strong communication skills: ability to listen, build trust, explain insights clearly, and handle client conversations confidently (preferred) • Customer success or client support experience, especially with retention, activation, NPS, or product adoption (preferred)

🏖️ Benefits

• Bonuses • 100% paid sick leave • Collaboration with colleagues across Portugal, Brazil, Latvia and China • Opportunities for promotions • Possibility to move from PJ employment to CLT employment later