Onboarding Success Manager I, Americas

Job not on LinkedIn

🔥 11 minutes ago

🌐 Brazil, Costa Rica, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇷 Costa Rica – Remote 🇨🇱 Chile – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

💵 R$150k - R$200k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Deliver an exceptional experience to Customers and Team Members during onboarding • Serve as a key point of contact from a customer’s new-hire submission on Oyster until the Team Member is Engaged • Provide explanatory documentation and answer customer and Team Member questions quickly and accurately • Organize meetings with Customers and Team Members • Manage custom requests and onboarding escalations with Sales, Product, Legal, and Finance teams • Support contract customization operations in alignment with internal procedures and compliance requirements • Create and update documentation explaining the onboarding process • Follow team processes, playbooks, best practices, and internal knowledge sources • Capture and process required customer information accurately • Maintain complete and accurate data on the Oyster platform • Maintain customer self-service tools, internal knowledge sources, and team processes • Stay current with Product releases and global employment regulation changes • Complete ongoing upskilling to meet agreed KPIs

🎯 Requirements

• 3+ years experience working in HR, or in a customer-facing role for a HR SaaS platform • Experience scheduling and managing customer meetings • Experience managing customer escalations • Track record of meeting and improving customer satisfaction metrics such as cSAT and NPS • Experience following and improving team processes • First-class attention to detail, organizational and analytical skills and a proven work ethic • Excellent written and verbal communication skills • Comfortable with a fast-paced work environment and working autonomously • Excellent interpersonal skills, determination and tenacity, along with a sense of humor • Remote-first advocate passionate about creating change in the future of work landscape • Driven by the social impact mission and desire to use skills to influence global change and employment opportunities • Actively embraces emerging AI technologies and continuously learns, experiments, and identifies workflow improvement opportunities • Reliable home internet connection • Fluent English language skills • [BONUS] 3+ years in a customer success role, ideally owning onboarding Customers onto an HR SaaS platform and working with SMB to Enterprise Market • [BONUS] Knowledge of employment practices in more than 1 country • [BONUS] Fluency in languages other than English

🏖️ Benefits

• Work from anywhere • 40 days off per year (including holidays and vacation), or more if required by your country • Mental health support through Plumm • Monthly wellbeing allowance in ThanksBen wallet • At least three months’ paid parental leave with job protection for up to 12 months or as required locally • WFH stipend for laptop and home office equipment