Customer Success Specialist, Life Science DACH

🔥 24 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

JoVE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📚 Education

🔬 Science

Education • Science

JoVE is a video-first platform that produces and distributes peer-reviewed scientific and educational video content demonstrating laboratory methods, experiments, and science concepts. Used by universities, research institutions, and companies, JoVE provides thousands of protocol videos and educational products (JoVE Journal, JoVE Science Education, JoVE Core, JoVE Lab Manual, etc. ) to support research reproducibility and science teaching across life sciences, physical sciences, engineering, and related fields.

📋 Description

• Conduct proactive outreach to Professors at subscribing universities, demonstrating JoVE's impact on teaching and student learning outcomes. • Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity. • Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects. • Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE. • Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

🎯 Requirements

• A Masters or PhD Degree in STEM discipline. • **Strong English and German communication and presentation skills**, with ability to influence and inspire. • Experience in science communications, academic outreach or other customer-facing roles is preferred. • Analytical mindset and comfort working with adoption metrics and usage data. • Proven ability to manage multiple projects and stakeholders simultaneously. • Independent, results driven with an ability to thrive in a fast paced environment.

🏖️ Benefits

• You can expect compensation package competitively placed within the local market • Your work will directly impact STEM teaching and learning. • Opportunity to work with global teams and in an environment that promotes innovation and collaboration. • Our strong promotion from within culture draws a clear path to advance your career with us.