Emergency Corporate Travel Consultant

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Joy Tour Viagens e Turismo

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Joy Tour Viagens e Turismo is a travel agency founded in 2016 that aims to transform travel into a personalized extension of clients' lifestyles. The company offers human-centered, bespoke travel planning rather than off-the-shelf packages, providing services such as honeymoon and destination wedding planning (including Caribbean and cruise weddings), tailored guided and group trips, travel design and wellness-focused trips (Joy Wellness), flight booking, travel insurance, concierge support, corporate travel management, and travel agent training. They emphasize experienced agents, premium assistance, group departures accompanied from Brazil, and both domestic and international service. Located in Santo André, São Paulo, they serve clients across Brazil and worldwide.

📋 Description

• Assist clients in emergency situations, including changes, rebookings and travel disruptions • Ensure SLA compliance during non-standard hours • Handle requests via Sabre, OBT and other systems according to current processes • Maintain organization and proper records of interactions • Support the team during high-demand periods or operational contingencies • Work autonomously with strong prioritization and a sense of urgency

🎯 Requirements

• Previous experience in corporate travel customer service • Familiarity with Sabre, OBT/ARGO or similar systems • Proficiency in operational processes for ticketing, rebooking, refunds and policies • Strong written and verbal communication skills • Ability to work under pressure and handle high volumes • Availability for flexible shifts, including weekends, holidays and non-standard hours • Fluency in English is a plus • Higher education (bachelor’s), technologist degree or technical certification as listed in the job posting

🏖️ Benefits

• Health insurance • Dental insurance • Childcare assistance • Meal allowance • Birthday day off • Paternity leave • Collaborative work environment • Growth opportunities • Career development plan • Vacation / company recess