Account Manager

🕒 July 3

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Own a $3M+ book of business for North America-based customers, focusing on renewals, expansions, and upsells • Use data-driven insights to identify portfolio growth opportunities • Meet or exceed Net ARR and related revenue targets • Develop account strategies to drive product usage and uncover upsell opportunities • Forecast the pipeline and report consistently on key metrics • Partner with Customer Success Management teams to drive deeper customer adoption • Collaborate with Marketing on campaigns that enhance awareness and product usage • Coordinate with New Business teams to transition new customers smoothly into the portfolio • Manage account escalations proactively and maintain customer trust • Work with Product and Support teams to resolve critical issues and provide stakeholder updates • Report performance, pipeline health, and growth initiatives to the Head of International Account Managers • Communicate with internal teams and external customers to maintain transparency and alignment

🎯 Requirements

• 4+ years of experience in SaaS sales or account management, ideally serving North American markets • Proven track record of driving renewals and expansions in a high-growth environment • Willingness and ability to work 5:30pm–2:30am IST to align with North American business hours • Excellent communication, negotiation, and presentation skills • Ability to influence stakeholders at all levels • Data-driven mindset • Experience with CRM tools, pipeline analytics, and forecasting • Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus (preferred qualification) • Familiarity with Challenger, MEDDIC, or SPIN sales methodologies • Experience in a hyper-growth SaaS environment managing complex portfolios • Must be located in and authorized to work in India • Fluency in spoken and written English

🏖️ Benefits

• Global collaboration with diverse, passionate teams • Career growth • Continuous learning • Autonomy and excellence • Flexible environment • Resources and support to succeed