Director of Global Account Management

Job not on LinkedIn

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Lead, scale, and inspire a global team of 20+ account managers and 3 team managers • Manage account management leaders and drive account expansion, cross-sell opportunities, and customer growth across the Americas, EMEA, APAC, and India • Engage with JumpCloud’s product suite and cybersecurity ecosystem • Help account managers translate complex platform capabilities into business value for CIOs, CISOs, and IT Directors • Own global Net Revenue Retention and expansion targets • Drive upsell, cross-sell, and platform adoption strategies within the existing customer base • Define account planning, ABM, pricing, QBR, and other account management best practices, programs, standards, and processes • Partner with Product Marketing, Product Management, Alliances, and Professional Services to communicate customer feedback, shape product roadmaps, and ensure a high-touch customer journey • Connect directly with customers at all levels to develop the Account Management function • Drive strategic initiatives with Sales, Professional Services, and Product Marketing • Partner with Marketing to ensure a consistent brand experience • Report directly to the SVP of Global Customer Success and collaborate with executive leadership

🎯 Requirements

• 8+ years of experience leading and managing teams of account managers • Demonstrated track record of driving proactive expansion within existing accounts, increasing ARR, securing upsells, and retaining key customers • 3+ years of experience selling a SaaS platform for a high-growth US-based company into customers in multiple geographies, including enterprise customers in the US • Experience working with technically complex software platforms and selling to technical customers • Strong ability to inspire all levels of the team • Ability to listen, articulate positions, advocate for customers, challenge assumptions respectfully, and give and receive feedback with grace • Creative problem-solving ability to identify obstacles and viable solutions • Outcome orientation and ability to create collaborative paths to achieve desired outcomes • Excellent communication, collaboration, facilitation, and presentation skills at all organizational levels and with customers • Must be located in and authorized to work in India • Must speak and write English fluently • Bonus: Direct experience leading sales operations/deal desk team members • Bonus: Domain-relevant experience with directory services, LDAP, RADIUS, SAML, MultiFactor Authentication, MDM, or similarly complex technologies

🏖️ Benefits

• Remote work within India • Supportive coaching and continuous growth culture • Opportunity to share and grow expertise • Collaboration with global teams and executive leadership • Equal opportunity employment