Learning Experience Specialist

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Partner directly with Product Managers (PMs) and Subject Matter Experts (SMEs) to translate new product features, enhancements, and GTM motions into clear, high-impact technical enablement materials. • Build and launch modern, responsive courses using **Articulate Rise**, maximizing core **LMS features** to create optimal, trackable learning paths for different audiences. • Create highly interactive, self-paced simulation content using **Navattic** alongside crisp, engaging video tutorials and screen recordings built in **Camtasia**. • Routinely utilize generative AI tools like **Claude** to draft scripts, brainstorm content structures, build assessments, and accelerate content iteration cycles to keep up with release velocity. • Partner closely with the Technical Writing team to align on new product release schedules, exchange feature documentation insights, and coordinate consistent messaging across educational content. • Manage projects, review loops, and content assets seamlessly using **Google Workspace** to maintain tight alignment with engineering, product, and field teams.

🎯 Requirements

• Strong technical curiosity and an ability to quickly grasp new product features, cloud enhancements, and identity/device management concepts. • Hands-on experience or high comfort level creating digital learning content, specifically utilizing **Articulate Rise** and video editing platforms like **Camtasia**. • Experience with or a strong aptitude for building interactive walkthroughs using digital adoption or simulation software like **Navattic** (or equivalent no-code sandbox capture tools). • High comfort level working daily in **Google Workspace** and leveraging AI companions like **Claude** to streamline writing, editing, and content assembly. • Exceptional ability to distill highly technical release metrics and developer notes into structured, user-friendly instructional copy and video scripts. • A link to a digital portfolio, media reel, or relevant work samples (e.g., video tutorials, interactive guides, or Rise courses) demonstrating your technical storytelling ability.

🏖️ Benefits

• JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.