Instructional Designer – Learning & Development

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Side

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

💼 Consulting

🛍️ eCommerce

🏪 Marketplace

Consulting • eCommerce • Marketplace

Side is

📋 Description

• Design, develop, and maintain engaging learning materials for onboarding, upskilling, and continuous learning programs. • Create instructor-led, virtual instructor-led, self-paced, and blended learning content using instructional design best practices. • Translate complex operational processes, workflows, and product knowledge into clear, learner-friendly training materials. • Develop structured learning paths, certification programs, knowledge checks, assessments, and practical learning activities. • Partner with Operations, Training, Quality, and Subject Matter Experts to gather requirements and ensure learning content reflects current operational processes. • Support knowledge transfer activities during new client implementations, program transitions, and process changes. • Continuously review and update learning content based on operational feedback, quality insights, learner performance, and business requirements. • Maintain version control and governance across learning documentation, job aids, facilitator guides, participant materials, and knowledge repositories. • Evaluate learning effectiveness through learner feedback, assessment results, and operational performance metrics to recommend improvements. • Ensure learning content aligns with adult learning principles and supports different learning styles. • Contribute to continuous improvement initiatives by identifying opportunities to enhance learner engagement, knowledge retention, and operational readiness.

🎯 Requirements

• 2–3 years of experience in an Instructional Designer, Learning Content Developer, or similar Learning & Development role. • Experience designing learning solutions within Customer Support, Player Support, Business Process Outsourcing (BPO), Gaming, or similar operational environments is preferred. • Strong understanding of instructional design methodologies and adult learning principles. • Relevant certifications in Instructional Design, eLearning development, or adult learning methodologies are an advantage. • Excellent written communication, content writing, and information structuring skills. • Ability to simplify complex operational concepts into engaging and easy-to-understand learning experiences. • Experience developing instructor-led, e-learning, self-paced, and blended learning programs. • Experience creating assessments, quizzes, facilitator guides, learner guides, job aids, and knowledge documentation. • Strong project management and organizational skills with exceptional attention to detail. • Ability to collaborate effectively with cross-functional stakeholders across Operations, Training, Quality, and Program teams. • Proficiency in Microsoft Office Suite, SharePoint, Confluence, and Learning Management Systems (LMS). • Experience using instructional authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or similar platforms is desirable. • Basic graphic design, multimedia, or video editing skills are an advantage.

🏖️ Benefits

• The opportunity to join our growing business at an exciting time. • Dynamic and entrepreneurial culture.