Billing Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $7.6k - $9.9k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Karbon

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $66M Series B on 2022-02

SaaS • Enterprise • B2B

Karbon is a leading collaborative practice management platform designed specifically for accounting firms. It enhances visibility and control over firm operations, automates tasks, and standardizes processes to increase efficiency and productivity. Karbon integrates artificial intelligence to automate tasks, speeding up workflows and strengthening team collaboration. It offers features such as team collaboration, workflow automation, project management, and email management, along with client and document management solutions. The platform serves small to large firms and enterprises, including private equity and M&A, providing enterprise-grade security, a client portal, eSignatures, and integrations with popular apps. Karbon aims to unite accounting teams in a single platform, improving collaboration and operational efficiency. Designed to save resources and time, the software claims to save every employee an average of 18. 5 hours per week, according to customer surveys. With a focus on automation, connectivity, and control, Karbon consistently ranks as a leader in accounting practice management software.

📋 Description

• Act as the primary contact for routine customer billing inquiries • Manage and resolve Salesforce billing cases with a 24-hour/1 business day initial and follow-up response time • Address inquiries about invoices, payments, billing errors, credits, refunds, cancellations, and subscription setup/billing • Partner with Customer Support and Account Management, escalating edge cases when necessary • Execute end-to-end billing cycles for subscription accounts, including recurring invoices, mid-term updates, and account adjustments • Monitor and verify billing data before invoice distribution • Investigate and resolve routine billing discrepancies and customer account inquiries • Maintain subscription records and customer account details in Zuora and integrated CRM platforms • Follow SOPs for data entry, system updates, and task tracking • Assist with data cleanup and reconciliation tasks • Collaborate with Sales Operations, Customer Success, and Accounting teams • Participate in meetings and provide feedback to improve billing workflows

🎯 Requirements

• 2–4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment • Hands-on experience with billing platforms such as Zuora and CRM software such as Salesforce • Solid understanding of basic accounting principles and subscription billing mechanics • High attention to detail and accuracy with numerical data and customer accounts • Strong written and verbal communication skills • Ability to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced environment • Self-motivated with a strong desire to learn and grow within Finance and Operations

🏖️ Benefits

• Medical, dental, and vision insurance for you and up to three eligible dependents • Work-from-home allowance • Rice subsidy • Meal allowance per working day • Laundry allowance • 15 paid time off days per year, including 5 Karbon Days per year • 7 sick leave days per year • Internet and work-from-home subsidy • Discretionary bonus program • Professional growth opportunities • Learning from an experienced team • Flexible approach to work environment • Open communication, consistent feedback, and transparency into company results, metrics, and financial position

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