Application & Technical Support

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🛡️ Insurance

🏥 Healthcare

💼 Consulting

Insurance • Healthcare • Consulting

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• Support HR managers and brokers with questions about the portals • Review information and determine whether issues can be resolved by Support or need to be escalated to experts in other squads • Develop tailored solutions • Take ownership of and analyze more complex cases, including CSV employee imports and permissions assignments • Analyze recurring questions and provide structured feedback to Development and Product teams • Identify and resolve root causes to simplify portal processes and reduce ticket volumes • Organize documentation in Confluence • Create audience-appropriate guides and short screencasts • Use modern tools, including AI, to improve knowledge discoverability • Support training sessions, launches, webinars, and enablement programs • Optimize support processes together with the team lead • Independently implement ideas to improve the user experience • Provide operational support during service hours from 9:00 a.m. to 4:00 p.m.

🎯 Requirements

• Experience in an IT support or service role • Proven track record of implementing own ideas or process improvements • Strong technical affinity • Willingness to actively use new ways of working and tools, including screencasts and AI-powered workflows • Ability to explain technical processes clearly to non-technical users • Precise, friendly, and clear German language skills for explaining complex occupational pension topics • Experience working with Jira tickets, phone support, or user guides is an advantage

🏖️ Benefits

• 30 days of vacation • Remote work / fully remote option • Employer contribution to occupational pension provision • Company-sponsored supplementary health insurance • Company bike leasing • Corporate benefits • Meal allowance • Subsidized Deutschlandticket • Workation opportunities • Support in challenging life situations through external counseling partners • Tailored onboarding • Scope to improve processes, documentation, and products • Close, collaborative cooperation on an equal footing with the Support team and the entire epension team • Access to the Hypoport network for professional and personal exchange