Account Manager – Game Art Services

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements • Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics • Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience • Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions • Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early • Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders • Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise • Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities. • Support Business Development in maintaining the long-term health and growth of assigned accounts • Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives • Drive follow-up activities and help sustain momentum across existing and developing client opportunities • Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership • Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities • Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making • Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders • Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows • Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood • Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks • Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment • Help bridge cultural and communication gaps between North American clients and offshore production teams • Ensure client concerns and feedback are communicated internally and addressed appropriately • Champion a high level of client satisfaction and service quality across all engagements • Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness • Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes • Support improvements in account management practices, communication standards, and stakeholder coordination • Maintain professionalism and composure during periods of change, production pressure, or shifting priorities • Promote accountability, clarity, and strong communication hygiene across client-facing activities.

🎯 Requirements

• 5+ years of experience in account management, client services, program coordination, production support, or related roles • Experience supporting international clients, particularly North American accounts • Strong relationship-building and stakeholder management skills • Excellent verbal and written communication skills • Ability to organize and manage multiple workstreams and competing priorities • Strong follow-through, accountability, and attention to detail • Experience working across distributed teams and multiple time zones • Strategic thinking combined with strong operational execution • Knowledge of AAA game development pipelines, art production workflows, or outsourcing models (Preferred) • Experience working within video game development, creative services, or outsourced delivery environments (Preferred) • Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems (Preferred) • Experience supporting account growth initiatives, renewals, or strategic planning activities (Preferred) • Understanding of cross-cultural collaboration and offshore delivery models (Preferred)

🏖️ Benefits

• Role Information: EN • Studio: Keywords Studios • Location: US, Canada • Area of Work: Art Services • Service: Create • Employment Type: Permanent • Working Pattern: Full Time, Remote