International technical and creative services provider to the global video games industry and beyond.
Art Services • Engineering • Audio Services • Functionality QA • Localization
10,000+
April 13
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International technical and creative services provider to the global video games industry and beyond.
Art Services • Engineering • Audio Services • Functionality QA • Localization
10,000+
• Support project leads by evaluating ticket samples • Identify achievements or issues based on defined expectations • Coach agents to increase the quality of customer contact • Evaluate ticket samples • Provide feedback to agents • Assist with linguistic checks on audited tickets • Participate in building high quality standards for customer service
• 4-year course or college level with experience in a similar capacity • Hands-on experience in Quality Assurance • Relevant background in Customer Support roles • Ability to deliver professional feedback • Proficiency in Excel with excellent analytical abilities • Advanced English Skills (C1-C2 level) • Fully Proficient Chinese Skills • Ability to work autonomously and collaboratively • Excellent communication skills • Assertiveness and can-do attitude • Attention to detail and effective task prioritization skills
• Ability to take full ownership of tasks • Increased responsibility and autonomy within the role • Remote working opportunity • Online recruitment process • Opportunities for professional growth • Engaging player communities • Outstanding experiences
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