Quality Assurance Associate with Korean

April 13

Keywords Studios

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International technical and creative services provider to the global video games industry and beyond.

Art Services • Engineering • Audio Services • Functionality QA • Localization

10,000+

Description

• Support project lead in evaluating ticket samples for quality standards • Potential for full ownership of task in future • Coach agents to improve quality of customer contact • Provide feedback to agents for improvement • Assist with linguistic checks on audited tickets • Participate in building high quality standards for customer service

Requirements

• 4-year course or college level with relevant experience • Hands-on experience in Quality Assurance • Background in Customer Support roles • Ability to deliver professional feedback • Proficiency in Excel • Advanced English Skills - Written and spoken at C1-C2 level • Fully proficient Korean Skills • Ability to work autonomously and collaboratively • Excellent communication skills • Assertiveness and can-do attitude • Attention to detail and effective task prioritization skills

Benefits

• Fully remote recruitment process • Opportunity for increased responsibility and autonomy within role • Potential for growth within the role • Engaging work in the gaming industry • Global team across 70+ studios in 26 countries • Player Engagement services offered • Building engaging player communities and experiences