Senior Telephone Account Manager

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Kinatico

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

👥 HR Tech

☁️ SaaS

Compliance • HR Tech • SaaS

<Kinatico> is a workforce compliance software provider that offers an integrated platform for managing hiring, onboarding, ongoing compliance, offboarding, and audit readiness. The cloud-based solution provides real-time visibility, automated workflows, background and pre-employment screening (via Kinatico CVCheck), proactive alerts, and enterprise-grade security to help organizations in Australia and New Zealand reduce risk and meet regulatory requirements.

📋 Description

• Own a defined portfolio of mid-tier clients, proactively driving retention, upsell, and expansion • Run calendar-driven call and email campaigns across the account portfolio • Identify commercial opportunities through account reviews and convert them into revenue • Deliver product demonstrations and presentations over the phone • Negotiate pricing, commercial terms, and service arrangements • Maintain an accurate, active pipeline with forecasting and reporting to management • Act as the first escalation point for inbound account queries, contract questions, and relationship concerns • Onboard new SME clients and guide them from implementation through self-sufficient use • Maintain accurate client records, business rules, and pricing structures in Salesforce • Collaborate with the broader Sales team on acquisition activity

🎯 Requirements

• Confident, warm telephone manner and ability to build rapport with stakeholders at all seniority levels • Commercial mindset with ability to identify upsell opportunities, build the case, and close sales • Disciplined time and pipeline management • Ability to manage difficult conversations professionally • Resilient, self-motivated, and outcomes-focused • Clear, concise, professional written communication • Comfortable with CRM platforms; Salesforce highly regarded • Proficiency with Microsoft Office Suite • 10+ years in telephone-based account management, inside sales, or customer success • Experience ideally within SaaS, HR technology, compliance, or professional services • Experience with compliance or background screening platforms is a plus • Degree in Business or Commerce is described as beneficial, while track record is prioritized

🏖️ Benefits

• Hybrid/remote flexibility — work in a way that works for you • A portfolio that's yours to own, grow, and be proud of • Inclusive, diverse, and genuinely supportive team culture — everyone is welcomed • A culture of recognition and development — we invest in our people • Opportunity to work for an ASX-listed Reg-Tech leader with strong growth ambitions