Key Account Manager – Enterprise

Job not on LinkedIn

🔥 7 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Knewin

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

📱 Media

💰 Series A on 2020-12

B2B • Media • Public Relations

Knewin is a reputation management company that helps strengthen brand image and engage stakeholders through comprehensive reputation management software. It offers crisis management solutions, media monitoring services, and competitive benchmarking to assess brand performance against competitors. Additionally, Knewin provides strategic PR services to enhance brand authority and visibility in the media, ensuring that companies can navigate their reputation strategically in a changing market.

📋 Description

• Be the commercial owner of assigned Enterprise accounts, responsible for NRR, ecosystem adoption, renewals and revenue growth • Build and execute individualized account plans: stakeholder mapping, communication and reputation objectives, decision cycles and expansion potential • Conduct QBRs with C-level executives and communication directors, translating media and reputation metrics into business terms and ROI • Execute product expansion motions: plan upsells and cross-sells across Monitoring, KnewinAI, Dino and Comunique-se • Identify expansion signals within the customer base and hand off opportunities to the responsible account farmer with context and a structured proposal • Serve as an internal reference for account intelligence, mapping usage patterns and replicable cross-sell opportunities • Ensure recurring, active adoption of each product in use — the metric is real engagement, not NPS • Map the client’s stage in the ecosystem and identify the next product that delivers incremental value • Operate a proactive anti-churn approach: identify product-level disengagement signals and intervene with concrete projects before churn occurs • Act as the interface with the Onboarding team to ensure quality activation on the first Enterprise touchpoint • Collaborate with Marketing to develop case studies, materials and expansion narratives • Bring the voice of the Enterprise customer as strategic input to the product roadmap

🎯 Requirements

• Proven experience managing complex B2B accounts — preferably in SaaS, data platforms, media or communication agencies/consultancies • Demonstrable track record of recurring portfolio expansion (NRR, upsell and cross-sell) • Strong knowledge of recurring portfolio metrics: churn, NRR and revenue expansion • Ability to build business cases and present ROI to communication directors, CMOs and CEOs • Ability to navigate multiple products and build an integrated narrative with the client • Familiarity with HubSpot or an equivalent CRM

🏖️ Benefits

• Comprehensive medical and dental plan to support your overall well-being • Access to telemedicine services for convenient, secure consultations • Dedicated health programs to keep you at your best • Meal allowance / food voucher for convenient, balanced meals • Special Christmas meal allowance to celebrate the season • Gym membership plan to support your fitness routine • Home office allowance for greater comfort and productivity • Knewin Fit program: health and wellness as part of your routine • Pet health insurance to care for the furry members of your family • Birthday day off — because your special day deserves to be celebrated • Short Friday — a shorter Friday so you have more time to rest, be with family, or enjoy personal activities • Travel program: opportunities for trips that promote well-being, whether for rest or adventure • Childcare assistance to support care for your little ones • Extended parental leave: 180 days for mothers and 35 days for fathers • Life insurance for you and your loved ones • Payroll-deductible loans to facilitate financial management