Customer Support Specialist

🔥 0 minutes ago

🌐 Argentina, Brazil, +1 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

💵 $700 / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Kodland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📚 Education

👥 B2C

💰 $9M Series A - Kodland on 2022-01

Education • B2C

Kodland is an online school for children aged 8–17 that offers live, mentor-led courses in coding, game and web development, design, digital art, and math & logic. The school emphasizes project-based, hands-on learning (building games, websites, apps, and 3D/graphic projects), teamwork, and a supportive mentor-student relationship; it offers free trial lessons and is STEM. org accredited. Kodland positions itself as a skills-focused, curiosity-driven platform that turns kids’ interests (e. g. , Roblox, Minecraft) into real technical and creative skills through structured learning paths and real-world projects.

📋 Description

• Respond to customer inquiries from parents and students via email and chat • Handle billing, subscription, refund, and general course-information requests • Log and manage support tickets using CRM systems and internal tools • Troubleshoot issues and escalate complex cases to appropriate teams • Maintain a helpful and solution-oriented tone in communications • Identify common issues and share insights to improve processes and customer experience • Complete an assessment task of approximately two hours if qualified

🎯 Requirements

• Fluent in English, spoken and written • 6 months or more of customer support experience • Experience with CRM systems is essential • Strong interpersonal, organizational, and problem-solving skills • Comfortable working remotely and independently in a fast-paced environment • Availability to work 10:00–18:00 CDT (17:00–01:00 CET) • Background in EdTech or online education is a nice-to-have • Remote leadership experience is a nice-to-have • Familiarity with CS metrics such as CSAT, SLA, and resolution time is a nice-to-have • Qualified applicants must complete an approximately two-hour assessment task

🏖️ Benefits

• Work 100% remotely with a flexible schedule • Collaborative, supportive international team • Continuous learning and training opportunities • Opportunity to help shape the future of tech education for kids around the world