Customer Support Analyst

May 3

Apply Now

Get a free AI resume review

KPI Integrated Solutions

WebsiteLinkedInAll Job Openings

The Relentless Pursuit of the Right Solution

201 - 500

Description

• Provide outstanding customer service to all clients, both external and internal • Focus on accuracy, timely feedback, and customer satisfaction • Collect feedback to determine patterns and issues for resolution • Troubleshoot inventory flow using text-based log files • Provide product support and troubleshoot customer-reported problems • Expand and update Knowledge Base and share knowledge with team members and clients • Ensure proper recording, documentation, and closure using appropriate applications • Provide documentation for user manuals and guides for training purposes • Train customers onsite and remotely • Test new software releases or modifications

Requirements

• Understand basic SQL queries • Understand Java programming logic • Knowledgeable with all versions of Windows and Windows Server Edition • Understand of basic network troubleshooting • Desktop troubleshooting • Excellent verbal/written communication and organizational skills, along with interpersonal skills that allow for collaboration across a diverse group of people • Ability to train customers and develop training manuals/SOPs (Standard Operating Procedures) • Team Support tasks and action items or Ticketing system knowledge or usage • Support phone line testing and switching • Knowledge of electrical controls components/equipment and have the ability to troubleshoot electrical control systems • Knowledge of electrical safety rules and procedures • Familiar with PLC/Networking communication protocols and equipment • Proficient in MS Office and PowerPoint

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Health Care Concierge Service • 401(k) Retirement Plan (Pre-tax & Roth) • Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability • Voluntary Life & AD&D Insurance • Voluntary Accident, Critical Illness & Hospital Indemnity Insurance • Pet Insurance • Milk Stork Program • Wellness Program with gift card redemption and wellness challenges • Paid Time Off (Vacation, Sick & 10 Holidays) • Training & Development