VIP Relationship Manager

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Serve as the trusted point of contact for Kraken and Payward’s top private clients across LATAM • Deliver consistent, high-quality white-glove service and build deep, durable relationships • Own the regional VIP book end to end, including onboarding, tier progression, retention, and intervention on at-risk and lapsing clients • Grow AOP, net deposits, and trading volume by increasing client capital and activity • Bring private-client and VIP offerings to market locally, including yield and earn campaigns, lending, OTC execution, and private-client benefits • Source and convert new HNWI relationships through outreach, referrals, and introducer networks • Engage with private trading groups, investor clubs, KOL and trader networks, and closed-door investor groups • Design and run local marketing and VIP events with Marketing and Regional teams • Build and manage introducer and referral partnerships • Provide competitive intelligence on regional exchanges, product gaps, and local capital-flow narratives • Partner with Product, Marketing, Compliance, Banking, and Client Service to drive private-client growth and loyalty within licensing and compliance requirements

🎯 Requirements

• 5+ years of experience in relationship management, account management, private banking, brokerage, or private client sales • At least 2 years of experience in the crypto space • Track record of working with HNWIs • Existing personal network among LATAM crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile • Demonstrated ability to originate business, personally bring in clients, run events, or build a community presence producing measurable pipeline • Deep understanding of spot, margin, futures, OTC trading, lending, and yield/earn products • Familiarity with how deposits and client balances drive an exchange's lending economics is a strong plus • Comfort operating in a regulated environment across multiple LATAM jurisdictions • Data-driven expertise analyzing assets on platform, net deposits, trading volume, and client portfolio revenue • Deep knowledge of cryptocurrency ecosystems, players, frameworks, and market dynamics, including local on/off-ramps and stablecoin flows • Skilled at building partnerships with internal and external stakeholders • Willingness to travel up to 30% across the region • Based in Brazil • Native or near-native Portuguese and fluent English required • Spanish is a strong plus

🏖️ Benefits

• White-glove service and personalized trading enablement for VIP clients • Structured private-client benefits • Yield and earn campaigns • Lending against tokenized equities and crypto collateral • OTC execution opportunities • Local VIP dinners, trader meetups, conference-adjacent programming, and co-marketing events • Opportunity to work with a global team • Job-related skills or work-style assessments applied consistently across candidates • Equal opportunity employment • Qualified applicants with criminal histories considered consistently with the San Francisco Fair Chance Ordinance