Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kryptus SA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 $3.7M Venture Round - Kryptus on 2020-07

Consulting • Defense • Cybersecurity

Kryptus SA is a Brazilian multinational provider of cryptography, cybersecurity and cyber‑defense products and services for critical applications. The company develops and supplies hardware and cloud HSMs, PKI and secure-communication systems, and offers managed security services including SOC, pentesting, cryptographic development and consultancy for government, finance, defense and critical infrastructure customers.

📋 Description

• Diagnose and resolve technical issues in diverse and complex environments • Perform testing, reproduce errors, interpret log files, and provide accurate analyses to the Development team • Install and configure systems and appliances at customer sites, including functional testing and stability validation • Handle Level 1 and Level 2 support tickets through remote or on-site diagnosis, applying fixes and performing regular preventive and corrective maintenance • Escalate critical cases to technical leadership with clear context and impact assessment • Provide code examples, technical materials, and tailored guidance according to customer needs • Create scripts and support tools for diagnostics or configuration • Maintain internal knowledge bases and FAQs • Document known bugs with reproducible steps • Update ITSM systems with complete records of customer interactions • Schedule and lead customer meetings on the correct and secure use of products • Deliver technical training to customers and internal employees • Send and monitor customer satisfaction surveys (CSAT) • Collect field feedback and propose product and process improvements • Ensure formal acceptance of technical deliverables and training sessions • Participate in meetings with Development regarding fixes, new features, and planned changes • Serve as a bridge between customer needs and the technical roadmap, reporting defects and opportunities for improvement

🎯 Requirements

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field • Solid knowledge of operating systems (Linux/Unix and Windows), networking, information security, and software architecture • Experience with log analysis, technical troubleshooting, and functional testing • Ability to understand complex systems with multiple configurations and dependencies • Familiarity with ITSM tools, ticket management, and technical support • Ability to prepare clear and concise technical materials • Practical Bash scripting experience • Programming logic • Intermediate technical English proficiency (written and spoken) • Experience installing and managing servers, including rack installation and connecting equipment to power distribution units (PDUs) and network switches • Availability to provide support outside regular business hours, on weekdays and weekends, as part of a rotating on-call schedule • Excellent interpersonal communication skills • Preferred: knowledge of cryptography, HSMs, security modules, or standards such as ICP-Brasil • Preferred: experience with government customers or high-criticality projects • Preferred: information security certifications, such as CompTIA Security+ and ISO 27001 • Preferred: ITIL 4 certification • Preferred: CCNA certification • Preferred: practical knowledge of Java, C, C++, Python, or Go • Preferred: experience with electrical work and soldering tools • Advanced networking knowledge with proven hands-on experience is a plus

🏖️ Benefits

• Profit-sharing program (PLR) • Health insurance • Dental insurance • Attractive benefits package, including meal and food allowances, among others • Transportation allowance • TotalPass • Day off (your day, your way) • Sesc partnership • Extended maternity and paternity leave • Mental health platform (therapy) • Highly skilled technical team • Low bureaucracy and high impact • Freedom with accountability • Diversity, respect, and creativity valued • Opportunities to grow and contribute to strategic technical decisions • Frequent happy hours • Relaxation area • A variety of food and beverages available every day, at no cost • Regular feedback • Collaborative environment that respects diversity, minimizes bureaucracy, and consistently encourages creativity and professional growth