AI Automation, Integration Support

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Laivly

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Laivly is a company that provides collaborative AI solutions for contact centers, empowering customer service agents through automation and support tools. Their key product, a cobot named Sidd, integrates seamlessly with existing technology stacks to enhance efficiency, accuracy, and customer satisfaction. Laivly's solutions offer real-time transcription, call summaries, and AI-driven support across multiple communication channels, such as email, chat, SMS, and social media, without requiring replatforming. The company focuses on ethical AI use, ensuring their technology respects user rights and privacy while providing measurable improvements in contact center performance.

📋 Description

• Provide support for AI automation, application, and integration-related issues. • Configure, maintain, and troubleshoot client automation solutions and system integrations. • Monitor application performance, alerts, and scheduled processes to identify and resolve issues proactively. • Perform testing and validation of configurations, enhancements, and automation deployments. • Collaborate with Technical Implementation Managers, Operations teams, developers, and AI specialists to support client requirements and solution delivery. • Manage support tickets, incidents, requests, and escalations while ensuring SLA compliance. • Analyze systems and processes to identify gaps, root causes, and opportunities for improvement. • Create and maintain knowledge articles, SOPs, troubleshooting guides, and technical documentation. • Support implementation activities, including configuration changes and solution rollouts. • Contribute to continuous improvement initiatives by recommending process, configuration, and automation enhancements. • Stay current on product functionality, technologies, and support best practices while supporting team knowledge sharing.

🎯 Requirements

• Bachelor of Science Degree in Computer Science or Information Technology or equivalent years of relevant work experience is required. • Minimum 2 years of experience in a technical support, application support, or automation support role. • Experience in BPO industry. • Basic knowledge of configuration concepts, APIs, integrations, HTML, CSS, REGEX, or related technologies. • Strong analytical and problem solving skills. • Knowledge of Zendesk and JIRA. • Accuracy and attention to detail. • Effective communication skills. • Adaptability to learn various functionalities of the system. • Ability to manage multiple priorities in a fast-paced environment. • Strong collaboration and relationship-building skills.

🏖️ Benefits

• Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. • Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. • A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. • Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. • Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. • Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.