Customer Support Agent

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lano

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤝 B2B

💳 Fintech

☁️ SaaS

💰 Venture Round on 2022-02

B2B • Fintech • SaaS

Lano is a platform providing global payroll and employment solutions to help companies manage their international workforce. It enables businesses to automate payroll operations, hire in multiple countries, and pay employees in multiple currencies. The platform simplifies global payroll processes with a unified hub that integrates with existing HR and finance systems, reducing administrative workload and payment errors.

📋 Description

• Triage, prioritize, and respond to incoming client emails and tickets while meeting team SLA targets. • Handle day-to-day operational requests on the Lano platform, including verifying compliance documents, tracking invoice statuses, processing platform updates, and addressing off-cycle payment queries. • Take end-to-end ownership of client inquiries and troubleshoot root causes. • Collaborate with Payroll Operations, Finance, Compliance, and local payroll partners to resolve multi-step issues. • Maintain accurate customer records and document support interactions. • Keep task tracking up to date across Zendesk, Salesforce, and Notion. • Identify recurring client friction points to optimize team workflows and improve response efficiency. • Contribute to internal team documentation and FAQs.

🎯 Requirements

• 1–3 years of professional experience in customer support, client operations, or customer care roles, ideally within B2B SaaS, global payroll, EOR services, or fintech. • Excellent written and verbal communication skills in English. • Strong ability to explain complex operational procedures clearly, warmly, and concisely via email. • Methodical, detail-oriented troubleshooting mindset. • Strong commitment to seeing open tickets through to full resolution. • Self-motivated and comfortable working autonomously in a distributed, remote team environment. • Tech-savvy and comfortable navigating ticketing software, CRM systems, and internal communication tools. • Fluent English. • Prior experience working with a payroll provider, EOR service, or HR software company is nice to have. • Practical experience using helpdesk tools such as Zendesk, Salesforce, or Intercom is nice to have. • Basic familiarity with global employment compliance, contractor onboarding, or multi-currency invoicing is nice to have. • Application must be submitted in English.

🏖️ Benefits

• A flexible remote work environment that values work-life balance. • Fitness membership with ClassPass. • 26 days of vacation per year. • 2 social impact days to support a charity or non-profit of your choice. • Career development and growth within a dynamic startup. • Collaborative and inclusive company culture and a diverse, international team.