Key Account Manager, B2B

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Leafworks - Zendesk's DACH Partner of the year

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📣 Marketing

💰 $1M Series A on 2020-02

Consulting • Marketing • CRM

Leafworks is a premier Zendesk partner specializing in customer service consulting, digital transformation, and cloud development. Based in the DACH region, Leafworks optimizes customer experience through tailored solutions that enhance efficiency, reduce costs, and improve satisfaction. Their expertise spans across various areas including CRM consulting, business intelligence, and strategic automation, enabling organizations to better manage their customer interactions and streamline operational processes.

📋 Description

• Take end-to-end responsibility for and actively develop selected key accounts • Understand customer requirements, challenges, and future needs, and derive account plans from them • Identify revenue potential and develop cross-selling and upselling opportunities • Build and develop relationships with relevant stakeholders and decision-makers, up to IT and C-level • Develop opportunities and suitable solutions together with Consulting and Technology • Assume commercial responsibility from opportunity identification through proposals and negotiations to closing • Conduct strategic customer meetings and position Leafworks early on relevant topics • Keep a close eye on long-term customer value and account profitability • Manage the account pipeline, forecasting, and CRM/HubSpot maintenance • Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months • Establish a structured key account management function

🎯 Requirements

• Several years of experience in B2B key account management or strategic account management • Hands-on sales experience, including commercial negotiations and closing deals • Proven experience actively developing existing customers and driving cross-selling and upselling • Experience with complex or consultative B2B solutions or services • Ability to identify customer needs and revenue potential and turn them into concrete opportunities • Experience managing stakeholders at different decision-making levels • Experience with structured account, pipeline, and CRM management • Fluency in German and English • Entrepreneurial mindset, strong sense of ownership, and a consultative sales approach • Software/SaaS background is a plus • Consulting background is a plus • Customer Experience/Customer Service background is a plus • IT/technology background is a plus • Experience with long-term consulting or managed services models is a plus • Experience working with enterprise customers is a plus

🏖️ Benefits

• 100% remote work • Flexible working hours and self-managed schedules • Coworking opportunities near employees • Work equipment provided • Professional development, training, and educational opportunities • Regular team exchanges and feedback discussions • Challenging projects • Permanent employment contracts with no fixed end date • Team coworking sessions and events in Germany and abroad • Onboarding with an onboarding buddy from day one