Digital Employee Experience Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $107.9k - $195.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🔒 Cybersecurity

🔬 Science

Defense • Cybersecurity • Science

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls. • Manage platform governance, access controls, compliance requirements, and operational standards. • Lead platform upgrades, feature adoption, and continuous improvement initiatives. • Develop and maintain technical documentation, training materials, and operational playbooks. • Consult with cross functional teams to promote the Nexthink capabilities. • Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows. • Build proactive and reactive automations to resolve common endpoint, application, and user experience issues. • Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues. • Create reusable automation frameworks and engineering standards to accelerate remediation development. • Identify opportunities to reduce manual support effort and improve operational efficiency through automation. • Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions. • Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange. • Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows. • Ensure integrations align with enterprise architecture, security standards, and governance requirements. • Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent work experience may be considered in lieu of degree. • 8+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments. • 3+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform. • Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints. • Strong hands-on expertise with: Nexthink Remote Actions Investigations and Dashboards Campaigns and Alerts Application Experience and Software Metering Nexthink Query Language (NQL) Advanced scripting and automation experience using: PowerShell (required) Bash/Shell scripting (preferred) • Experience designing and developing automated remediation and self-healing solutions. • Experience building integrations using APIs, web services, and automation platforms. • Experience integrating Nexthink with ServiceNow, Moveworks or other similar products. • Strong understanding of: Windows endpoint management (Intune, SCCM, etc.) Microsoft 365 Active Directory / Entra ID Endpoint security and compliance practices • Strong analytical, troubleshooting, and root-cause analysis skills. • Experience analyzing large datasets and converting insights into actionable engineering improvements. • Experience working in complex enterprise environments with cross-functional engineering and operations teams.

🏖️ Benefits

• Health and Wellness programs • Income Protection • Paid Leave • Retirement