Revops Lead

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Develop, implement, and monitor operational processes for go-to-market teams, ensuring visibility into goals and progress • Identify and address operational obstacles and bridge gaps between Sales, Marketing, and Customer Success • Lead projects involving the GTM stack, including Gong, Salesforce, HubSpot, ZoomInfo, LinkedIn Sales Navigator, and Apollo • Generate and maintain dashboards and reports for revenue operations performance • Collaborate with stakeholders to define key metrics and ensure accurate, timely reporting • Participate in Deal Desk, enablement, commission planning, and sales forecasting initiatives • Provide technical support to end users and address system-related issues and inquiries • Collaborate with Sales, Marketing, Customer Success, and Finance on GTM processes and stack management • Manage GTM reporting and drive data-informed business decisions • Ensure accurate reporting for sales targets, quotas, incentives, and commission structures • Configure, manage, and optimize GTM platforms such as Salesforce, HubSpot, Outreach, and ZoomInfo • Monitor, maintain, and troubleshoot systems to ensure data integrity and platform performance • Maintain data accuracy, hygiene, and enrichment throughout the lead lifecycle • Identify system enhancements and process improvements to increase efficiency and scalability • Stay current with SaaS revenue operations trends and best practices

🎯 Requirements

• 6+ years of Sales or Revenue Operations experience, preferably in SaaS or B2B software revenue operations • Proven experience supporting enterprise-wide enablement programs, especially in a remote setting • Advanced skills with spreadsheets, presentations, and Google Workspace • Excellent communication, presentation, and facilitation skills • Deep experience with GTM tools including Salesforce (SFDC), HubSpot, Gong, CPQ, and data enrichment tools • Understanding of marketing operations concepts, including workflow management, segmentation, reporting, and the marketing funnel • Highly skilled in using data to answer business-critical questions • Experience coordinating, collaborating, and organizing with cross-functional teams • Exceptional ability to manage multiple projects simultaneously, prioritize tasks, maintain strong attention to detail, and stay highly organized • Ability to assess GTM effectiveness and contribute data demonstrating performance improvements • Ability or willingness to work Eastern Hours (1:30 am IST)