Customer Success
May 4
Description
• Customer Success Advisors should help customers with complaints and questions • Assist clients worldwide through live support • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records • Demonstrate impeccable telephone etiquette and management • Handle back-office queries • Support clients with technical and troubleshooting issues • Report to the management • Deal with all departments to resolve issues • Provide support and troubleshooting on Libertex and MT4 Trading Platforms • Liaise with the Compliance Officer regarding complaints and approval of accounts • Provide all relevant information to clients regarding documents and materials for becoming a client • Handling client inquiries appropriately and ensuring that high level service is provided • Promoting available products and services to clients • Developing and maintaining excellent relationships with prospective and existing clients • Contributing to team effort by achieving targeted results
Requirements
• Degree in Business Studies or any other related field • Previous experience in a similar position will be considered as a major advantage • Spanish (Native), English (intermediate and higher) • Knowledge of any other languages will be considered as an advantage • Excellent spoken and written communication skills • Ability to work efficiently under pressure • Excellent computer skills (Microsoft Excel and Word) • Stable internet connection (100mb and more) • Ability to work with flexible schedule including work on weekends
Benefits
• Monthly bonuses based on performance • 21 working days annual leave • Udemy Business unlimited membership • Corporate events and team building activities • Professional and personal development opportunities in a fast-growing environment
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