Support Engineer (Salesforce Certified)

February 8

Apply Now

Get a free AI resume review

Litify

WebsiteLinkedInAll Job Openings

The leading end-to-end legal operating platform.

LegalTech • Legal Technology • Legal Operations • Practice Management • Law Software

201 - 500

💰 $50M Series A on 2019-06

Description

• Help our customers solve complex Salesforce questions and problems • Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs • Work closely with our QA, Product, and Engineering teams to identify bugs by capturing quality escalations with debugging information and reproduction steps • Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations (Process Builder/Workflow Rules/etc.)) • Create and manage escalations in multiple ticketing systems

Requirements

• 2-5 years of technical customer facing experience (preferably in the SaaS space) • Experience working with any ticketing system (preferably Jira, Service Cloud and/or Zendesk) • Excellent judgment, analytical thinking, and problem-solving skills • Excellent time management and organizational skills • Strong cross-functional collaboration skills, relationship building skills and ability to achieve results • Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders • Understanding of Salesforce technology; Salesforce certifications such as ADM-201 and/or have previous experience working in Salesforce

Benefits

• The estimated pay range for this role is $75,000. • You may also be offered a bonus, equity grant, and benefits. • Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. • Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.