LivaNova
LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems.
1001 - 5000 employees
HRIS Delivery Manager
November 25
🤠 Texas – Remote
💵 $120k - $140k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👩👩👧👦 Human Resources (HR)
🦅 H1B Visa Sponsor
LivaNova
LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems.
1001 - 5000 employees
📋 Description
• Lead, develop and mentor the HRIS Delivery team (internal and external resources) to ensure timely and accurate resolution of HRIS tickets (Tier 1 - 3). • Manage ticket management processes, including prioritization, escalation, and resolution tracking. • Monitor and report on support service level metrics and ticket insights to ensure service targets are achieved and insights drive process improvements. • Partner with HR Solutions team to design, develop, configure, and implement Workday enhancements based on evolving business needs and stakeholder requirements. • Define test criteria and scripts and perform thorough testing of system modifications to ensure quality assurance. • Collaborate with Talent Analytics team on Workday reporting and data quality efforts.
🎯 Requirements
• Minimum 5 years of experience with Workday HCM configuration and support. • Proven hands-on Workday experience with Report Writer, Security Administration, and Business Process Configuration. • Strong understanding of HR technology and global HR processes. • Excellent communication, writing, and facilitation skills. • Strong analytical skills, including issue triage and resolution. • Experience managing system testing and validation protocols. • Familiarity with ticketing systems and service delivery metrics.
🏖️ Benefits
• Health benefits – Medical, Dental, Vision • Personal and Vacation Time • Retirement & Savings Plan (401K) • Employee Stock Purchase Plan • Training & Education Assistance • Bonus • Referral Program • Service Awards • Employee Recognition Program • Flexible Work Schedules
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