FP&A Customer Experience Specialist

April 5

LiveFlow

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One Hub To Automate Your Finances

2 - 10

💰 $3.5M Seed Round on 2021-12

Description

• Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience. • Address customer support queries promptly and empathetically, consistently exceeding customer expectations. • Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow. • Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements. • Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.

Requirements

• 2+ years in an accounting, finance, or similar role. • Advanced financial modeling and Excel skills. • A passion for delivering exceptional customer experiences. • Excellent communication skills, both written and verbal. • Strong problem-solving skills and the ability to think independently in a fast-paced environment. • You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.

Benefits

• Competitive base salary • Substantial equity package • Health, vision, and dental insurance • 401(k) • All the latest tech you need; MacBooks, monitors, etc. • Monthly budget to spend on books and conferences to keep learning