Salesforce Technical Support Specialist

April 27

LNB Solutions Inc.

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A Salesforce technology partner focused on helping companies become more efficient through technology.

Government Finance Training • Customer Software Development • Finance Staffing Solutions • Consulting & Professional Services • Salesforce

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Description

• Provide exceptional technical support to clients • Troubleshoot and resolve technical issues • Maintain product knowledge and stay up-to-date • Collaborate with cross-functional teams • Document customer interactions and resolutions • Continuously strive to improve processes • Act as customer advocate • Stay updated on industry trends • Maintain a positive and professional attitude • Ensure compliance with SLAs • Manage support requests using Jira • Create Knowledge Articles • Assist with customer onboarding

Requirements

• Bachelor's in computer science or business Information Technology • Excellent communication skills (speaking, writing, and presenting) • Relevant Salesforce Certification • Relevant QA qualifications • Strong analytical and problem-solving skills • Great organizational skills

Benefits

• Fully remote position • Competitive salary • Professional development opportunities • Positive and professional work environment