Special Operations Representative

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Loadsmart

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚗 Transport

☁️ SaaS

🤖 Artificial Intelligence

💰 $200M Series D on 2022-02

Transport • SaaS • Artificial Intelligence

Loadsmart is a company that specializes in providing advanced freight and logistics solutions. They offer a range of services including managed transportation, freight planning, and execution, as well as multimodal shipping capabilities such as FTL, LTL, PTL, and drayage. Loadsmart leverages technology and artificial intelligence through tools like ShipperGuide TMS and FreightIntel AI to optimize freight operations, reduce costs, and enhance efficiency. Their solutions include a robust Transportation Management System, dock scheduling software, and visibility tools for yards and assets. Loadsmart also offers digital brokerage services and tools to optimize carrier networks and fleet operations. They are committed to transforming logistics through innovative technology and real-time data insights.

📋 Description

• Support customer specific service level agreements for our top shippers • Use critical thinking to identify and forecast potential challenges with load operations • Manage communication and resolve load challenges when they arise • Work with customer’s TMS ensuring timely updates and accurate information is provided • Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately. • Support and operate with urgency, the track and trace of shipments to ensure service expectations are met • Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process • Consistently meet performance expectations in service, and tracking • Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

🎯 Requirements

• Fluent in English, both verbal and written • Proven ability to maintain high levels of customer service • Strong verbal and written communication skills • Effective problem-solving skills; able to think outside the box • Familiarity with U.S. geography • Self-motivated, go-getter attitude with a proactive approach to overcoming challenges • Call center customer service experience is a plus

🏖️ Benefits

• Competitive base salaries - we believe in rewarding top talent • Loadie Time Off - PTO and sick days without a limit