Special Operations Representative

🕒 July 15

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loadsmart

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🚗 Transport

☁️ SaaS

💰 $200M Series D on 2022-02

Logistics • Transport • SaaS

Loadsmart is a company that specializes in providing advanced freight and logistics solutions. They offer a range of services including managed transportation, freight planning, and execution, as well as multimodal shipping capabilities such as FTL, LTL, PTL, and drayage. Loadsmart leverages technology and artificial intelligence through tools like ShipperGuide TMS and FreightIntel AI to optimize freight operations, reduce costs, and enhance efficiency. Their solutions include a robust Transportation Management System, dock scheduling software, and visibility tools for yards and assets. Loadsmart also offers digital brokerage services and tools to optimize carrier networks and fleet operations. They are committed to transforming logistics through innovative technology and real-time data insights.

📋 Description

• Support customer-specific service level agreements for top shippers • Use critical thinking to identify and forecast potential challenges with load operations • Manage communication and resolve load challenges when they arise • Work with customers' Transportation Management Systems (TMS) to provide timely and accurate updates • Collaborate with customers to ensure TMS records are updated promptly and accurately • Support and operate with urgency the track and trace of shipments • Use phone, email, SMS, and other messaging tools to proactively communicate with carrier partners and drivers • Meet performance expectations for service and tracking • Identify and report delays or issues with upcoming, active, or past loads • Implement and troubleshoot third-party tracking services and operational challenges

🎯 Requirements

• 2+ years of experience in customer service (preferred over brokerage) • Fluent in English, both verbal and written • Proven ability to maintain high levels of customer service • Strong verbal and written communication skills • Effective problem-solving skills; able to think outside the box • Familiarity with U.S. geography • Self-motivated, go-getter attitude with a proactive approach to overcoming challenges • Call center customer service experience is a plus • Successful completion of electronic background check(s) contingent upon employment offer

🏖️ Benefits

• Competitive base salaries • Loadie Time Off - PTO and sick days without a limit