Customer Success Manager (Australia)

June 15

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Logo of Logixboard

Logixboard

White-labeled customer experience software that helps logistics service providers increase sales and retain customers.

Logistics • Data Analytics • Big Data • Integrations • Freight Forwarding

51 - 200

💰 $32M Series B on 2022-01

Description

• Spearhead the rollout and implementation of comprehensive training programs to empower our customer community with the latest advancements in our product portfolio. • Establish partnership KPIs and onboarding new customers for long-term success with a focus on driving platform adoption and revenue growth throughout the entirety of the customer journey. • Escalate client needs where applicable, including determining solutions and resources. • Lead new customer onboarding, client platform trainings and ongoing ad-hoc training required to drive long-term customer value. • Provide strategic recommendations on ways Logixboard can support our customer’s success. • Implementation of new customers. • Regularly educate/enable C1s on how to use Logixboard effectively. • Constantly monitor customer health with data (both externally and internally). • Own and run Sales Enablement sessions. • Communicate new updates and features of Logixboard and how it will positively impact pointed personas (Operators, Sales, and Marketing). • Support the content development of Success Plans and Value Reviews (provide data to support the story).

Requirements

• At least 2+ years of experience in the global logistics industry • 2+ years of direct customer engagement experience • Ability to present complex information in a clear and concise manner • Ability to influence and collaborate across various departments • Comfort in establishing yourself as a trusted advisor and apply consultative skills with customers • Ability to pragmatically solve difficult problems • Self-driven and comfortable with ambiguity and uncertainty • Comfortable working with multiple remote teams, willing to work in a hybrid environment • Thrives in fast-paced environments, prioritizing agility, and willingness to act.

Benefits

• Benefits are provided in compliance with National Statutory Requirements of Australia • Employees have unlimited vacation • We are a fast-growing startup where your position will have a direct impact on the business • Generous parental leave

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