Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
Client Relations Specialist
Job not on LinkedIn
🔥 7 minutes ago
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Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
📋 Description
• Hold a portfolio of client-assistant pairings • Treat every inbound inquiry with urgency • Run onboarding for new clients and assistants • Own 30-day success check-ins and ongoing follow-ups • Take the lead on win-back conversations • Collect and pass along client feedback
🎯 Requirements
• 2+ years of client-facing support experience with US clients • Strong written and spoken English • Experience with escalations, retention conversations, and account ownership • Ability to reliably work overlapping US hours (10 PM–7 AM PHT) • Prior night shift experience required • Comfort with CRM tools (HubSpot preferred)
🏖️ Benefits
• Training Reality • Product & Skills Training • Immersion Training • Schedule: Monday–Friday, 10 PM–7 AM PHT • Zero absences allowed (medical emergencies only, with documentation) • 80% or higher required on daily assessments, mock calls, and immersion KPIs to continue • Full focus, consistent attendance, professionalism, and proactive engagement required • Fully remote work from preferred location
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