Dispatch Operations Specialist – Freelance

Job not on LinkedIn

🔥 10 minutes ago

🇵🇭 Philippines – Remote

💵 $7 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Dispatch customer work orders to technicians using ServiceTitan or similar field management software • Re-route schedules throughout the day as urgent or same-day jobs arrive • Coordinate rotational emergency/on-call coverage as needed • Communicate work order details and expectations to customers and technicians • Follow up with customers on arrival times and proactively resolve scheduling conflicts • Confirm with technicians that jobs and notes are completed in the field management system • Enter billing notes accurately • Look up and enter parts or equipment information • Maintain clean, organized, up-to-date work-order records • Build strong relationships with customers and technicians • Support inventory/pricing input, office or warehouse organization, and subcontractor coordination as needed • Represent the company’s “white glove” standard in every interaction

🎯 Requirements

• 2+ years of dispatching, scheduling, or customer service experience in commercial HVAC or food service equipment repair, or comparable residential experience • Hands-on scheduling experience with field management software such as ServiceTitan, mHelpDesk, Service Fusion, Field Edge, Housecall Pro, or Jobber • Excellent English communication skills, written and verbal • Proficiency with Google Suite • Comfort navigating computer, tablet, and smartphone-based technology • Strong data entry accuracy for billing and parts/equipment records • Ability to multitask across communication channels and live schedule changes • Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or higher • Internet speed of at least 40MBPS • Headset with extended noise-canceling microphone and webcam • Backup computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Ability to work 40 hours per week during 7:00 AM–3:00 PM MST or 9:00 AM–5:00 PM MST

🏖️ Benefits

• No benefits package included