
51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
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51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
• Review and assess high-risk transactions • Identify suspicious patterns in customer behavior • Monitor multiple payment gateway activities • Implement risk-mitigation protocols • Handle sensitive customer interactions with discretion • Conduct confidential account reviews • Resolve complex situations while maintaining customer satisfaction • Uphold community trust standards • Contribute to improving fraud prevention systems • Document and update internal security protocols • Identify gaps in current fraud prevention measures • Recommend process improvements • Maintain detailed records of fraud cases • Ensure adherence to internal policies • Generate and analyze fraud prevention metrics • Collaborate with team members on risk evaluation
• Minimum 3 years of experience in customer experience or similar roles • Proven track record in fraud analysis or risk management • Experience with e-commerce or consumer packaged goods (CPG) industry • Demonstrated ability to handle sensitive information with discretion • Strong analytical and pattern recognition skills • Excellent problem-solving abilities • Exceptional attention to detail • Strong communication and empathy skills • Ability to work autonomously with sound judgment • Experience with multiple payment gateway systems • Computer with at least 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or higher • Internet speed of at least 40MBPS • Headset with an extended noise-cancelling mic and webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Must provide own computer with Intel Core i5 or similar or higher operating system • Availability during US Business Hours • Occasional weekend availability for urgent matters
• No benefits package included
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