Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
Growth Account Manager
Job not on LinkedIn
🔥 0 minutes ago
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Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
📋 Description
• Own 10–15 VIP client accounts end to end — onboarding, health monitoring, expansion, renewal • Monitor account health signals proactively • Identify and close expansion opportunities • Deliver QBRs to US founders and C-suite • Maintain 99%+ GRR and drive 102%+ NRR • Partner with Account Leads and Success Coaches • Work with Recruitment Operations when clients need additional or replacement talent
🎯 Requirements
• 3–5 years of customer success, account management, or client-facing experience in a B2B environment • Direct and personal responsibility for revenue retention and expansion targets • Demonstrated proactive account management • Experience spotting and acting on early churn signals • At least one expansion example • Experience managing the full post-sale journey • US market client experience • Strong English proficiency • Stable and recent tenure.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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