Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
Strategic Account Manager – Global
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🔥 0 minutes ago
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Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
📋 Description
• As a Strategic Account Manager at Magic, you will own a portfolio of 10–15 VIP US accounts • Your mandate is not account maintenance but account growth • Build the kind of trust that turns a single contract into a long-term partnership • Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities • Monitor leading indicators of account health • Navigate renewals 60–90 days before expiration • Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value
🎯 Requirements
• 3–5 years of customer success, account management, or client-facing experience in a B2B environment — with recent, hands-on client ownership (not team oversight) • Direct and personal responsibility for revenue retention and expansion targets • Demonstrated proactive account management • Experience spotting and acting on early churn signals • At least one expansion example where you identified the opportunity, built the case, managed client resistance, and closed the growth • Experience managing the full post-sale journey • US market client experience • Strong English proficiency for daily executive-level conversations • Stable and recent tenure
🏖️ Benefits
• Salary | ₱60,000 – ₱80,000 gross monthly • Employment Type | Permanent – Full-Time • Workplace Type | Fully Remote • Reporting To | Sr. CSM /Director of Customer Success • Schedule Flexibility: Flexibility for occasional evening/early morning calls for West Coast clients or urgent situations
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