Training Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Build and continuously improve onboarding and ongoing training covering product science, brand voice, software platforms, and soft skills • Create interactive training materials and certification checkpoints that reflect the brand voice and operational standards • Scale the curriculum as the team and product line grow • Facilitate high-energy, on-camera sessions that keep remote new hires engaged and confident from day one • Coach agents with direct, constructive feedback delivered with care and encouragement • Manage session scheduling and cohort logistics • Turn complex product science and SOPs into clear, memorable content agents can apply on the floor • Create and maintain knowledge base cards that stay accurate and on-brand • Build and maintain a centralized knowledge management system • Design and own the AI training curriculum for the CX team • Train and refine internal AI-driven knowledge management tools • Keep up with new AI tools and identify where they can improve how the team learns and works • Measure new-hire ramp performance and training effectiveness, and adjust the curriculum based on real data • Partner with CX leadership to identify team-wide skill gaps and build targeted refresher programs • Embody and instill culture and values from a new hire’s first day

🎯 Requirements

• Proven experience building and delivering training programs in a customer-facing environment (call center, retail, hospitality, or similar) • Extensive experience leading live, interactive training sessions on camera, with strong presentation and public speaking skills • Hands-on experience with AI tools and modern knowledge management platforms • Excellent written and verbal communication with a sharp ear for tone, empathy, and brand voice • Strong organizational skills to manage curriculum development, scheduling, and performance metrics at the same time • Curriculum design and building interactive learning materials • Live virtual facilitation and public speaking • Comfort with generative AI tools and knowledge management systems • Using performance data to improve training • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up • Internet speed of at least 40MBPS • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Must have a reliable internet connection and a quiet workspace • Required to provide own computer with Intel Core i5 or something similar or higher operating system • 40 hours per week

🏖️ Benefits

• Remote position • 40 hours per week • No benefits package included

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