German Customer Service Representative

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Majorel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

Majorel is a global provider of digitally-powered business services and customer experience outsourcing. Now part of TP (Teleperformance), Majorel delivers analytics-driven customer relationship management, customer service, and automated interaction solutions — including robotic process automation, chatbots, and voice assistants — to help large brands streamline operations at scale. The company emphasizes digitally enabled contact center services and business process outsourcing across multiple locations worldwide.

📋 Description

• You will support online advertisers via phone, chat, email and scheduled appointments. • You will assist with managing advertising campaigns as well as with billing questions, account settings, technical issues and ad performance. • You will handle customer inquiries in close collaboration with internal and external contacts. • You will perform proactive follow-ups and callbacks to provide individualized, solution-oriented support. • You will identify opportunities for upselling and recommend appropriate products, features and services.

🎯 Requirements

• Excellent German language skills, both written and spoken. • Strong English skills. • Strong service orientation with a friendly and patient demeanor. • Excellent communication skills and social competence. • Initial experience in online advertising and/or customer service is an advantage. • Sales affinity and the ability to successfully recommend additional products and services. • High technical affinity and confident use of PC applications, the Internet, Microsoft Office and basic troubleshooting.

🏖️ Benefits

• Remote work (onsite presence is an advantage) • Certified product and communication training • Comprehensive support from subject matter experts, coaches and team leads for a successful onboarding and your professional development • Specialized training programs in online advertising • Working in an international, multicultural team • Regular employee events, competitions, sweepstakes and other team activities • An attractive bonus system that financially rewards strong performance • Exclusive employee discounts with numerous partners (e.g., fitness, fashion and more)