Customer Care Representative III

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Provide customer support throughout the order, reimbursement, and insurance verification process for Omnipod products • Respond to customer inquiries and provide coverage options, reimbursement processing, order placement, shipping status, warranty, and general support • Assist with benefits investigation and answer reimbursement-related questions • Process orders by verifying insurance coverage, determining eligibility, and calculating cost-share amounts • Request and collect updated documentation and prior authorizations • Enter orders and coordinate product shipments to customers • Follow Insulet channeling and processing requirements based on medical policy and payer guidelines • Support and direct customers while resolving service issues in a timely and empathetic manner • Collaborate with support teams and other departments to provide proactive front-line customer support • Document customer interactions and calls in the customer database while maintaining regulatory compliance • Provide feedback and suggestions for continuous process improvement • Collaborate with Case Management, Omnipod Sales, and Billing on customer order status • Assist customers with Omnipod products and obtain or verify prescription validity • Perform other duties as assigned

🎯 Requirements

• Contact centre/customer service experience is required • Experience in reimbursement, healthcare-related customer service, or medical devices • Familiarity with durable medical equipment and pharmacy coverage preferred • Reimbursement, insurance, and healthcare experience preferred • Associates degree or equivalent combination of education and experience preferred • Pharmacy technician license/experience preferred • Knowledge of medical device reimbursement from a manufacturer or DME perspective preferred • Fluent German and English language skills with a minimum C1 level required • Experience with Salesforce CRM preferred • Ability to follow standardized workflows independently • Strong oral and written communication skills • Ability to collaborate cooperatively as part of a team • Thoroughness and accuracy in work and documentation • Ability to function effectively in a fast-paced environment under pressure • Ability to identify and escalate issues requiring management support • Flexibility to switch priorities based on business needs • Technical expertise using standard business, office technology, and applications • Diagnostic information gathering and analytical thinking skills • Initiative, self-confidence, and customer orientation • Ability to sit and stand in a normal office environment • Manual dexterity for using a calculator and computer keyboard • Lightweight lifting may be required

🏖️ Benefits

• Remote work arrangement • Expected travel to the German office as needed • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Healthy work and life balance • Culture supporting curiosity, innovation, and learning • Collaborative and empowered teams • Equal opportunity employment