Customer Service Representative – Order Management

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Order Lifecycles: Actively generate, verify, and monitor Sales Orders and corresponding vendor Purchase Orders with rigorous attention to detail. • Inventory Tracking: Coordinate regular cross-checks between current system-wide stock levels and customer demands to minimize fulfillment gaps or delays. • Customer & Vendor Interface: Handle inbound support tickets, order confirmations, and shipment statuses with speed and absolute professionalism via secure enterprise tools and telephone communication. • Systems Administration: Execute accurate data entry across internal records, ensuring status tracking logs are uniformly up to date.

🎯 Requirements

• At least one year of experience in customer service. • Can handle email management, data entry, inventory management, and sales order processing. • Strict Schedule Adherence: Must be fully available to work from 8:00 AM to 3:00 PM CST, Monday through Friday. Consistency and availability during these core operating hours are essential. • Google Workspace: Highly proficient in utilizing Google Docs, Sheets, Drive, and Gmail for seamless day-to-day workflow tracking and document management. • Secure Connectivity: Proven comfort with using corporate networks and securely accessing environments via VPNs. Must be capable of ensuring connection integrity during daily shifts. • Communication Skillset: Excellent written and verbal articulation, possessing a natural ability to troubleshoot problems efficiently and deliver polite, proactive updates. • Someone who is eager to learn, highly motivated, energetic, proactive, and takes initiative to get things done. • **Advantageous but not required:** • Prior hands-on experience utilizing Fishbowl inventory software or Quickbooks Desktop. • Supply Chain Operations: Direct experience managing basic inventory tracking processes, vendor-facing purchase order creation, and multi-tier sales order generation workflows.