Technical Support Agent – Non-Voice

Job not on LinkedIn

🔥 8 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Provide behind-the-scenes support for Customer Success Specialists training new software users • Provision new subscriber accounts, including environment setup, password issuance, and access to learning tools • Respond rapidly to customer support queries through the Intercom help desk • Resolve simple support requests immediately • Investigate and solve complex support requests • Log bug reports in JIRA for the development team • Update client workflows and perform account customizations supporting app implementation • Conduct account health checks to assess customer software usage • Deliver targeted customer support and solutions based on account health checks • Process subscription upgrades, downgrades, and cancellations • Keep documentation updated as software features change

🎯 Requirements

• Minimum of 3 years of experience in Customer Success/IT Chat Support or a similar role required • Experience in the mortgage broking industry is highly desirable • Strong customer service or chat support experience in the IT industry may be considered • Experience working in the broking, banking, and finance industries is highly preferred • BPO experience may be considered when handling comparable industry accounts • Comfort using computers, cloud software, and ticketing systems such as Intercom or Zendesk • Proficiency with other ticketing systems may be considered • Excellent attention to detail • Comfort with spreadsheets and data • Strong written and verbal communication • Troubleshooting and problem-solving skills • Ability to be proactive • “Can-Do” attitude • Excellent English communication skills, written and verbal • Technical support or training experience is useful but not essential • Loan processing or finance experience is useful but not essential • Availability to work Monday–Friday rotating shifts starting from 6AM–8AM Philippines time, with 8 hours of work excluding lunch

🏖️ Benefits

• Permanent employment • Work from home / home-based work setup • Career growth opportunities • Skills improvement opportunities • Work-life balance • Challenging, high-impact work with highly visible contributions