ManpowerGroup Greece
Ενδυναμώνουμε το μέλλον της εργασίας | Για υποψηφίους: www.manpower.gr | Για εταιρείες: www.manpowergroup.gr
51 - 200
German Speaking Customer Service Advisors (Fully remote)
March 30
ManpowerGroup Greece
Ενδυναμώνουμε το μέλλον της εργασίας | Για υποψηφίους: www.manpower.gr | Για εταιρείες: www.manpowergroup.gr
51 - 200
Description
• Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner, clearly documenting all correspondence in company CRM • Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage • Provides technical support in issues related to Dexcom mobile apps, cloud software and associated hardware • Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients • Utilizes salesforce.com/Genesys for incoming workload handling • Records and analyzes customers’ feedback and derives operational measures from it • Takes on other assigned tasks if necessary
Requirements
• Fluent in German and 2nd language (English) • Previous work experience in Operations/Customer Service area, will consider as an asset (ideally in pharmaceutical industry) • Computer Literacy (e.g. MS Office) • Active listening and empathy towards customer’s needs • Accountability and ability to work within a multinational team • Experience in the use of CRM programmes (e.g. Salesforce) will be highly appreciated • Soft skills according to client’s needs
Benefits
• Competitive gross monthly salary • Fixed monthly bonus • Company laptop and headset • Excellent training and development opportunities within a multinational company
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