Owner Relations Specialist

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Serve as the primary point of contact for property owners across Panama, Paraguay, and future LATAM markets. • Build and maintain long-term relationships with property owners through proactive communication and exceptional customer service. • Respond promptly to owner inquiries via email, phone, WhatsApp, and support tickets. • Monitor and manage all incoming owner inquiries, requests, and support tickets. • Ensure owner concerns are handled professionally and resolved within established service levels. • Schedule and conduct owner meetings whenever necessary. • Coordinate with Operations, Reservations, Revenue Management, Housekeeping, Maintenance, Finance, Sales, and other departments to resolve owner requests efficiently. • Maintain accurate and complete records of all owner communications. • Identify recurring owner concerns and operational trends. • Support owner onboarding and offboarding activities when required.

🎯 Requirements

• Excellent English communication skills • Exceptional customer service and relationship management skills. • Strong written and verbal communication. • Excellent organizational and time-management abilities. • Experience using CRM platforms (HubSpot preferred). • Ability to manage multiple priorities in a fast-paced environment. • Strong attention to detail and problem-solving skills. • Experience in hospitality, property management, customer success, account management, or owner relations is highly preferred.

🏖️ Benefits

• Work from Home