Owner Relations Specialist

Job not on LinkedIn

🕒 July 30

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Serve as the primary point of contact for property owners across Panama, Paraguay, and future LATAM markets. • Build and maintain long-term relationships with property owners through proactive communication and exceptional customer service. • Respond promptly to owner inquiries via email, phone, WhatsApp, and support tickets. • Monitor and manage all incoming owner inquiries, requests, and support tickets. • Ensure owner concerns are handled professionally and resolved within established service levels. • Schedule and conduct owner meetings whenever necessary. • Coordinate with Operations, Reservations, Revenue Management, Housekeeping, Maintenance, Finance, Sales, and other departments to resolve owner requests efficiently. • Maintain accurate and complete records of all owner communications. • Identify recurring owner concerns and operational trends. • Support owner onboarding and offboarding activities when required.

🎯 Requirements

• Excellent English communication skills • Exceptional customer service and relationship management skills. • Strong written and verbal communication. • Excellent organizational and time-management abilities. • Experience using CRM platforms (HubSpot preferred). • Ability to manage multiple priorities in a fast-paced environment. • Strong attention to detail and problem-solving skills. • Experience in hospitality, property management, customer success, account management, or owner relations is highly preferred.

🏖️ Benefits

• Work from Home