Manager, Reporting & Escalation

🔥 5 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Lead the reporting, analytics, and escalation management function for reconciliation activities across the Central Reconciliation Unit (CRU) • Track, escalate, and govern aging, unmatched breaks, SLA compliance, and control gaps across Group Operations, Finance, and international operations units • Provide actionable insights to senior management through structured dashboards, MIS, and governance packs • Produce timely and accurate dashboards and presentation packs for FROC, ORRC, and OGRM forums • Maintain visibility and closure tracking of aging and unmatched items across reconciliation types • Enforce escalation matrix requirements, including T+X rules, responsible owners, and action timelines • Track and report monthly SLA adherence for reconciliation completion and break closures • Identify and flag recurring break reasons and reconciliation gaps by process or system • Ensure data consistency across source systems such as TLM and Flex and reporting platforms • Institute automated follow-up mechanisms

🎯 Requirements

• Deep understanding of reconciliation processes across Nostro, Internal accounts, Sundry GLs, VAT Process and Regulatory Reconciliation requirements • Strong knowledge of reconciliation systems architecture, including workflow design, logic configuration, and data feed dependencies • Familiarity with financial controls, GL accounting principles, provisioning and write-off policies, and external audit requirements • Knowledge of reconciliation policy, SLA governance, and reporting principles • Familiarity with audit responses, RAR processes, and governance forums like FROC and ORRC • Strong analytical and diagnostic skills • Stakeholder engagement and influencing skills across Operations, Finance, Audit, and Technology • Proficiency in reconciliation platforms such as TLM and data governance tools • Ability to interpret trends, explain variances, and link reconciliation to broader control themes • Accuracy-focused governance mindset • Strong Excel, dashboarding, and communication skills • Graduate/Postgraduate in Business, Finance, or Analytics; MBA preferred • 10+ years in banking operations, governance, or reporting functions, ideally with exposure to reconciliation or risk reporting