ServiceNow Developer

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Maxwell Capital Realty

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏠 Real Estate

👥 B2C

🏪 Marketplace

Real Estate • B2C • Marketplace

Maxwell Capital Realty is a team of dedicated real estate professionals based in Southern Alberta, specializing in helping clients buy, sell, and manage residential properties. They offer a user-friendly home search platform, comprehensive resources for buyers and sellers, and a commitment to exceptional service in achieving real estate goals. Their extensive listings cover a wide range of price points and communities, making it easy for clients to find their dream home or investment property.

📋 Description

• Design, develop, configure, and enhance ServiceNow applications and platform capabilities based on approved technical and business requirements. • Develop custom applications, modules, tables, forms, fields, workflows, Flow Designer flows, business rules, client scripts, UI policies, Script Includes, and scheduled jobs. • Translate functional requirements and user stories into technical designs, development tasks, and scalable ServiceNow solutions. • Customize ServiceNow applications while following platform development standards, security requirements, and configuration-over-customization principles. • Develop and maintain integrations between ServiceNow and external platforms using REST/SOAP APIs, Integration Hub, MID Server, web services, and authentication mechanisms. • Develop Service Catalog items, record producers, catalog client scripts, variable sets, approvals, and fulfillment workflows. • Configure and enhance ServiceNow processes across modules such as Incident, Problem, Change, Request, CMDB, ITOM, HRSD, and other implemented applications. • Develop notifications, events, escalations, and automation logic to support service delivery requirements. • Create and maintain reports, dashboards, Performance Analytics components, and data visualizations. • Implement role-based access controls, ACLs, data policies, and other platform security controls. • Perform unit, integration, regression, and defect testing to validate the stability, security, performance, and reliability of developed solutions. • Troubleshoot and resolve defects involving scripts, workflows, integrations, user interfaces, data processing, and platform configurations. • Perform code reviews and optimize scripts, queries, flows, and integrations for performance, maintainability, and scalability. • Package and promote application changes across development, test, and production environments using update sets, application repositories, source control, and deployment pipelines. • Support ServiceNow upgrades and patching by conducting code scans, reviewing skipped changes, resolving customization conflicts, and completing regression testing. • Collaborate with architects, business analysts, product owners, QA engineers, and integration teams throughout the software development lifecycle. • Maintain technical documentation, including solution designs, integration specifications, data mappings, configuration records, deployment instructions, and support procedures. • Evaluate new ServiceNow capabilities and recommend platform enhancements that reduce technical debt and improve automation, usability, and maintainability.

🎯 Requirements

• BS/MS in Information Systems, Computer Science, Computer Engineering, Electronic Engineering, or related field. • Minimum of 5 years of hands-on experience in designing, configuring, and implementing solutions on the ServiceNow platform. • Strong knowledge of IT service management (ITSM) processes, including incident management, change management, problem management, and request fulfillment. • Proficient in ServiceNow development, including custom application development, scripting (JavaScript), workflow configurations, UI policies, and data imports/exports. • Experience with ServiceNow ITSM modules, such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB. • Familiarity with ServiceNow integration techniques, such as REST/SOAP web services, MID Server, and import sets. • Solid understanding of relational databases, with the ability to write complex queries and perform data analysis. • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues. • Experience with implementing ITIL standards. • ITIL certification is a plus. • ServiceNow certifications, such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA), are highly desired. • Very good written and verbal communication skills in English.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development