Senior Consultant, ServiceNow, ITSM

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Pellera Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

🔒 Cybersecurity

🤖 Artificial Intelligence

Enterprise • Cybersecurity • Artificial Intelligence

Pellera Technologies is the premier enterprise IT solutions partner formed by the merger of Converge Technology Solutions and Mainline Information Systems. Pellera delivers end-to-end digital transformation services—advising, implementing, and managing—across areas such as artificial intelligence and analytics (including a Data & AI Design Studio), hybrid cloud and app modernization (notably IBM Power for Google Cloud/IP4G), cybersecurity, digital workplace, managed services, and next‑gen data center solutions. The company serves large and mid‑market customers across industries (banking, healthcare, government, manufacturing, retail, transportation), and reports scale metrics such as ~3,200 employees, $4B revenue (2024), 1,000+ technology partners, 4,250 technical certifications, and 35+ years of experience.

📋 Description

• Design, configure, and implement ServiceNow ITSM and CSM modules. • Build and maintain CMDB structure, relationships, and integrations. • Develop workflows, business rules, and automation scripts. • Implement Incident, Problem, Change, Request, and Knowledge Management processes. • Align ITSM workflows with ITIL best practices. • Configure case management, portals, and customer workflows. • Integrate CSM with external systems for seamless customer experience. • Implement Discovery and Service Mapping for accurate CI population. • Perform platform upgrades, patches, and ensure compliance with ServiceNow standards. • Monitor system performance and troubleshoot issues proactively. • Other duties as assigned.

🎯 Requirements

• 5+ years of hands-on experience with ServiceNow implementation and administration. • Strong expertise in ITSM, CSM, and CMDB modules. • Proficiency in scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs). • Knowledge of ITIL framework and best practices. • Excellent communication and client-facing skills.