Relationship Analyst, Temporary

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🕒 6 days ago

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MDS Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

MDS Group is a multinational insurance broker and risk-management advisory firm with more than 35 years of experience, operating across Brazil, Portugal, Angola, Mozambique, Chile and Spain. It offers corporate and personal insurance solutions, reinsurance services, and specialized risk consulting, and provides digital platforms (Proximity and Health Link) for insurance and employee health management. Part of the Ardonagh Group, MDS positions itself as a trusted advisor to businesses and individuals, delivering tailored coverage, claims support and strategic insights.

📋 Description

• Provide service to a portfolio of medium-complexity clients through in-person, telephone and/or digital channels, ensuring each client is attended to according to their needs in an agile and accurate manner. • Deliver attentive customer service grounded in dialogue and an understanding of client needs, in order to clarify doubts and provide necessary information regarding coverage procedures for insurable and non-insurable benefits. • Support clients with reimbursement requests and pre-authorization for reimbursements via in-person, telephone and/or digital channels, to ensure effective reimbursement of expenses incurred for care received outside the contracted provider network. • Carry out the necessary procedures to conduct market studies by collecting the data and information required to complete quotation forms, in order to identify the best terms and options for the client within the renewal timeframe. • Prepare reports and/or presentations on claims indicators (loss ratio) by organizing data, information and quantitative and qualitative analyses to provide clients with their policy results. • Identify opportunities for improvement by mapping processes, procedures and workflows during execution, in order to suggest actions that enable continuous improvement in customer service. • Perform other related duties inherent to the role as required by the area, through training, professional qualification and guidance from the immediate supervisor, to ensure continuous professional development.

🎯 Requirements

• Bachelor's degree in Business Administration, Human Resources Management or a related field • Intermediate knowledge of Excel • Experience in the insurance sector with health and dental products and knowledge of current ANS regulations (National Supplementary Health Agency) • Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning and assertive communication skills

🏖️ Benefits

• Temporary contract | Maternity leave coverage