Associate Manager, Data Operations

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MediaRadar, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

☁️ SaaS

Advertising • SaaS

MediaRadar, Inc. is an award-winning advertising intelligence platform designed to support media sales and advertising planning. With over 4 million brands and comprehensive contact information, MediaRadar is a go-to solution for media sellers and buyers, providing insights into advertising data across various formats. The platform is widely used in the media and ad tech industry for prospecting, media buying, planning, and sales enablement. MediaRadar leverages AI-powered solutions to deliver actionable advertising intelligence, helping users make informed decisions for better media mix and revenue growth.

📋 Description

• Own the day-to-day performance of a team of Data Associates across classification, attribution, and product-catalog workflows. • Coach associates from task-executors into data-driven critical thinkers. • Act as the first line of defense for quality, throughput, and SLAs. • Operate within the operating plan set by your Manager, run it relentlessly on the floor. • Surface insights and improvement ideas that make the plan better. • Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks. • Serve as the first point of escalation for workflow or process-related issues. • Conduct regular quality reviews and provide actionable feedback. • Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes. • Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets. • Train new hires and ensure associates are up to date on classification guidelines, tools, and processes. • Report team status, coverage, productivity, and quality metrics to management. • Foster a culture of accountability, collaboration, and continuous improvement. • Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements. • Maintain 98%+ accuracy in ad classification, attribution, and catalog updates.

🎯 Requirements

• Bachelor’s degree in business, operations, information systems, or a related field. • 4+ years of professional experience in data operations, data quality, content processing, or shared-services roles. • 2+ years directly leading or managing a team, with a proven ability to coach, develop, and hold people accountable. • Demonstrated experience managing high-volume, detail-oriented workflows to tight quality and SLA standards. • Data Fluency: You can use raw data (advanced Excel, PowerBI, Looker) to track performance, spot bloat, and drive behavioral change in your team. • You anticipate challenges, resolve issues fast, and balance daily tactical delivery with a steady drumbeat of continuous improvement. • You actively mentor and elevate associates, guide them through ambiguous operational change, build actionable growth plans, and cultivate critical thinkers rather than task executors. • You treat accuracy as the baseline, not the goal. You uphold and strengthen QA frameworks—even with legacy tools—so that high-fidelity classification and first-time-right execution are non-negotiable. • (Good to have) Industry Context: Experience in media intelligence, ad-tech, data tagging, taxonomy management, or content moderation is a strong plus.

🏖️ Benefits

• At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. • We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. • We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. • In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization. • A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity. • We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected]. • We’re excited to meet people who share our values and want to build the future with us.