Account Manager

🔥 19 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Act as the main point of contact and interface with existing customers. • Focus on post-sale relationships, including upselling/cross-selling, enablement, service performance, renewals, and overall customer experience. • Drive incremental sales and retain existing revenue through proactive customer engagement. • Introduce customers to product enhancements, service developments, pricing initiatives, and other Megaport benefits. • Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across strategic customers. • Build relationships with customer senior and executive stakeholders. • Develop and maintain account plans covering objectives, priorities, risks, stakeholders, and growth opportunities. • Lead strategic customer engagements, business reviews, and success planning sessions. • Drive adoption and awareness of Megaport products, services, and partner ecosystem. • Manage renewals, identify risks early, and maximise retention and customer lifetime value. • Act as a trusted advisor from onboarding through renewal and expansion. • Identify upsell, cross-sell, and whitespace opportunities. • Represent customers internally and coordinate commercial issue resolution. • Track customer sentiment, account health, risks, and pipeline activity in Salesforce. • Maintain product knowledge and position Megaport solutions within customers’ technology environments. • Support revenue growth campaigns with Sales and Marketing. • Collaborate with Finance, Operations, and other cross-functional teams to resolve service-impacting challenges. • Improve customer experience and internal processes using customer feedback and commercial insight.

🎯 Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, Account Management, or equivalent roles within the enterprise software, internet, cloud, or telecommunications sectors. • Experience managing high-value or strategically important customers in a high-touch environment. • Strong commercial acumen and the ability to influence revenue outcomes through a consultative, value-driven sales approach. • Proven experience driving retention, adoption, upsell, and cross-sell within existing customer accounts. • Strong relationship-building skills, with the ability to engage confidently with senior and executive stakeholders. • Demonstrated strength in identifying customer pain points and proposing relevant solutions that drive tangible value. • Proven ability to thrive in fast-paced, technical environments with shifting priorities. • Excellent verbal and written communication skills and the ability to collaborate effectively across global teams and customers. • Confident using CRM platforms such as Salesforce (SFDC) to maintain account records, opportunity pipelines, forecasting, and reporting. • Understanding of cloud, networking, and virtualised compute environments in the enterprise space is highly desirable. • Must be fluent in French and English, comfortable presenting to customers and internal company stakeholders in both languages.

🏖️ Benefits

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program

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